Troubleshooting

Below is a list of common issues that may occur, in most situations there’s always a solution. If you don’t If you don’t find the answer here or on the other documentation pages, check out our support forum

When trying to view an event I get a 404 or “no events” page

Try re-saving your WordPress permalink settings in Settings > Permalinks from your admin area. If that doesn’t work, have you tried viewing this page with the default twenty eleven theme, to make sure it’s not a theme issue?

My event pages have a redirect loop and won’t load

This happens with some themes if your WordPress and Site URLs contain capitals in them in your WordPress Settings > General page in the admin area.

All seems fine, but when viewing events, locations, categories, booking emails etc. on my site, not all information is shown!

This is probably because you haven’t added the relevant placeholders to your display templates. This is done by visiting Events > Settings in the admin area, and scrolling down to the appropriate settings you want to change. You should also read our template syntax documentation

For example, if you’d like to add the event description to the single event page, scroll down to the option labelled “Default single event format” and add the #_NOTES placeholder.

When I add an event, it doesn’t show up in the events list!

There’s two common reasons for this:

Does the user adding the event have permissions to publish the event? If not (see Events > Settings > User Capabilities) then an admin has to approve the event first.
Do you have a caching plugin? You should avoid caching the event page if your plugin allows this due to dynamic data on that page.

My navigation pages get screwed up when viewing an event page

This happens on a few random themes. If you find that your navigation page menus are getting rewritten with the title of the event, chances are your theme is not generating menus according to WordPress standards, or there’s a conflicting plugin. However, not to worry, there is a workaround!

Go to Events > Settings > Pages in the admin menu and set ‘Disable title rewriting?’ to Yes in the Events List/Archives panel. When you do this, just below you’ll also have an option of formatting the secondary title that is inserted as a result.

Image uploads are not working, or I get an image related error when trying to upload an image

The permission of the `wp-content/uploads` directory should be properly set (to 755) otherwise you will not b able to save location pictures.

Conflicting plugins

Below is a list of known conflicting plugins. Note that this list is not maintained regularly and there may well be other conflicting plugins. If you do find a conflicting plugin, let us know on the forums and if it’s not possible to resolve we’ll add it here.

Other event plugins (to be safe, you’re best off having one events plugin activated at one time)
Sucuri Security – does not work with Pro, blocks gateway communication.

If you’re a developer of one of these plugins and have resolved the issue, please let us know and we’ll take you off this list.

Troubleshooting