Troubleshooting

Troubleshooting

In most cases, you’ll find that there is a conflict between EM and a plugin you have installed or maybe even your theme.  When troubleshooting, it’s always advised you try the following before asking for help:

  • Deactivate your other plugins temporarily and see if your problem persists.
  • Switch to a default WordPress theme. If using BuddyPress, the default theme of BP will do too.
Below is a list of common issues that may occur, in most situations there’s always a solution. If you don’t If you don’t find the answer here or on the other documentation pages, check out our support forum

When trying to view an event I get a 404 or “no events” page

Try re-saving your WordPress permalink settings in Settings > Permalinks from your admin area. When testing after deactivating plugins and switching themes. you should re-save your permalinks after deactivating/switching.

My DatePicker isn’t working, so I can’t enter or edit events?!

In most cases where this happens, it is a result of your theme not using the internal WordPress jQuery libraries, resulting in an error when we try to use them. Your theme should be using the same version of jQuery as WordPress. Read Marcus’ post about themes overriding the default jQuery libraries  for more information on fixing your theme.

All seems fine, but when viewing events, locations, categories, booking emails etc. on my site, not all information is shown!

This is probably because you haven’t added the relevant placeholders to your display templates. This is done by visiting Events > Settings in the admin area, and scrolling down to the appropriate settings you want to change. You should also read our template syntax documentation

For example, if you’d like to add the event description to the single event page, scroll down to the option labelled “Default single event format” and add the #_NOTES placeholder.

When I add an event, it doesn’t show up in the events list!

There’s two common reasons for this:

  1. Does the user adding the event have permissions to publish the event? If not (see Events > Settings > User Capabilities) then an admin has to approve the event first.
  2. Do you have a caching plugin? You should avoid caching the event page if your plugin allows this due to dynamic data on that page.

Image uploads are not working, or I get an image related error when trying to upload an image

The permission of the `wp-content/uploads` directory should be properly set (to 755) otherwise you will not b able to save location pictures.

My navigation pages get screwed up when viewing an event page

This happens on a few random themes. If you find that your navigation page menus are getting rewritten with the title of the event, chances are your theme is not generating menus according to WordPress standards, or there’s a conflicting plugin. However, not to worry, there is a workaround!

Go to Events > Settings > Pages  in the admin menu and set ‘Disable title rewriting?’ to Yes in the Events List/Archives panel. When you do this, just below you’ll also have an option of formatting the secondary title that is inserted as a result.

Conflicting plugins

Below is a list of known conflicting plugins.  Note that this list is not maintained regularly and there may well be other conflicting plugins. If you do find a conflicting plugin, let us know on the forums and if it’s not possible to resolve we’ll add it here.

  • Other event plugins (to be safe, you’re best off having one events plugin activated at one time)
  • Sucuri Security – does not work with Pro, blocks gateway communication.

If you’re a developer of one of these plugins and have resolved the issue, please let us know and we’ll take you off this list.