Contact

Please note that we DO NOT provide email support as per our support policy. We will direct any emails requesting help to the support forums.

• For help/questions/feature requests please visit the member support area.
• To install Events Manager Pro, please view the installation guide.
• We also recommend the getting started guide, documentation and tutorials

If you need to contact us with a non-support related question, please click on the “None of the above, still need to contact you!” box for the general contact form.

Whilst we provide direct support to our pro customers via private forums, there are many ways of getting help with the free plugin:

• Please read the getting started guide and other documentation, we are regularly updating this to answer the most common questions we encounter
• Our troubleshooting and FAQ section also tackles common setup issues/questions.
• Ask for help on the community forums, there is an active community there and we do drop in regularly.

We’re happy to answer questions regarding Events Manager Pro and what our services offer.

You may be interested in knowing that the free version of our plugin is a very complete plugin, Pro is an add-on which you install along side EM, so you can set up the free version, try it out, and then upgrade to Pro without losing your previous settings. Alternatively you could take a look at the demo or take Pro for a spin. Otherwise, ask away!

If you’re not asking for support, please use the form below. If so, please visit the appropriate support forums (see the two sections above for links).

If you are contacting us because you cannot access the plugin after successfully making a payment on PayPal, please check your spam folder first, there should be an email with a link to register a new account and you’ll be able to log in and immediately access the plugin.