If you intend to have notifications sent when an event is booked, you should ensure that email is correctly configured for your server in the events settings page, which is located under the emails tab of your events settings page.
Some email servers may not use the same email address you’d like users to see in their inbox. You can change the sender details of this email by modifying the Notification sender name and Notification sender address options in your email settings. Note that some email servers will not allow you to change the sender details and will always override it with the default mailbox address/name.
Mail Sending Method
By default, Events Manager will attempt to use the default PHP mail function. However, there are various other options you can use:
Use another service to send emails, e.g. gmail or a private email server. See below for further required settings for SMTP
(Default) Uses the PHP mail() function. If this does not work, please contact your hosting provider.
Use the same mechanism used by WordPress to send emails. Useful if integrating with other mailing plugins such as MailPress.
For those who have qmail installed on your server and prefer to use that instead.
For those who have sendmail installed on your server and prefer to use that instead.
SMTP Settings Gmail Example
If you run into issues with your local email settings, you could always try using another email server, such as Google Mail or Apps accounts. If you experience a high volume of emails it’s recommended you get a dedicated email server to prevent possible problems due to abuse of Google’s SMTP servers. Following the Google example, here is what you would need to set up a GMail account.
- Notification sender address – Should be the same as your gmail/apps address (may cause problems if not).
- Mail sending port- 465
- Mail sending method - SMTP
- Use SMTP authentication? – Yes
- SMTP Host – ssl://smtp.gmail.com:465
- SMTP username - your full acount username (e.g. email@example.com or firstname.lastname@example.org)
- SMTP password – your google account password
Test Your Setttings
Once you’ve added your settings, you can test these settings before saving by clicking the ‘Test Email Settings’ button. A test email will be sent to your account email.
Be sure to check your spam folder if you don’t receive anything. If you still don’t receive anything, yet you’re getting a successful result, try using another mail transport that you can be sure is reliable, such as SMTP and Gmail.
Configure Your Automated Emails
Now that you’ve successfully set up your emails, you can configure the content of the emails sent by Events Manager.