Questions? Here's a few we get regularly.
Are Events Manager and Events Manager Pro entirely separate plugins?
No! You will always need to have Events Manager installed. Pro is an add-on which is installed as a seperate plugin, but enhances the functionality of Events Manager. The advantage of this is you'll always have access to updates to the main plugin regardless of pro license status.
Will I lose my previous events and settings when upgrading from Free to Pro?
Nope! Pro is an add-on for Events Manager, meaning you'll always keep the free version installed, and Pro adds a set of powerful features on top of what is already available. Because of this, no settings or event information is modified when you upgrade, you only need to set up your new features!
Is this plugin open source, can I modify it?
Most certainly! We do not encrypt or compile any part of the plugin so that you or your developer can dig in and modify it to your hearts content. We also provide hooks throughout the plugin, so modifications can be made without touching the core code (just like we do in Pro).
What happens if I find a bug, or it doesn't work on my WordPress site?
If you find a bug in our plugin, we'll fix it right away. In all cases, we'll help you troubleshoot and find the root of the problem, and in most cases we can provide guidance on how to fix it. We strongly suggest you try out the free plugin first because if that works on your site Pro certainly will.
Will Pro stop working when my license expires?
No, never! After a year you will not have access to further updates and pro support, however your plugin will continue to work as normal and you'll still have access to updates to Events Manager and our community forums.
Can I use this plugin on my client's website?
Yes, you can use your license for any website. Access to support however is provided only to you, the license holder.
How much does it cost to renew my license?
The price will remain the same each year. We are regularly adding new features and strive to provide comprehensive support levels so we're confident you'll continue seeing the value in renewing yearly.
Can I renew my license after it expires?
You can renew whenever you're ready to! There's no difference between renewing before or after your license has expired, once you renew you'll have immediate access to the latest updates and support.
I've bought Events Manager Pro, where do I get it?
Once payment has been made, you'll get immediate access to our support area, which contains links to download the latest versions of Events Manager Pro. Please note that e-checks can take 5-10 days to clear.
Do you offer refunds?
No. Due to the nature of this product, we cannot provide refunds. We strongly suggest you try the free plugin
first (which you need to install anyway), have a look at our demo
, take Pro for a spin
, or ask
before buying if you have any doubts.
Further questions? No problem! Contact Us
and we'll be happy to answer them.