Stripe

Please see our setup instructions to get started. Setting up Stripe with Events Manager Pro is a simple task, you can be up in running in less than 5 minutes!

What is Stripe?

Stripe is a simple and powerful way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Millions of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to accept payments securely and expand globally.

Stripe is available to businesses in 25 countries. With Stripe, you can accept all major debit and credit cards from customers in every country in 135+ currencies.

Accepting payments with a Stripe account is fast and easy. You can either create a new Stripe account or connect an existing Stripe account if you already have one. Get started here.

How does Stripe work with Events Manager?

Currently, we implement the Checkout method, which redirects users to Stripe.com for payment, and then back to your site once successful. This is the easiest and most secure way to handle payments since Stripe handles all the security and SCA requirements needed to capture a payment.

Once a booking has been requested, users will be presented with a checkout screen hosted by Stripe, where they will be provided all their available payment methods, which also can include Google and Apple Pay. SCA and PSD2 compliance is completely handled by Stripe and you can rest assured that you’ll be leveraging their technology to create the most frictionless payment process possible.

Is Stripe SCA/PSD2 ready?

Yes! You don’t have to worry about being SCA-compliant since the payment process is handled on Stripe. You only need to worry about putting on the best event possible for your guests!

Is Stripe secure? Will I be PCI-compliant?

Yes! Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. (This is the highest level of certification available.)

You can learn more about the technical details of Stripe’s secure infrastructure. You can see Stripe’s PCI certification here and here.

What payment types are supported?

Stripe supports all major credit and debit cards, plus other payment methods. To find out which specific payment methods available in your country, please see Stripe’s Payment Options page and select your country at the page’s bottom-left corner. Here are some examples:

  • U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, and China UnionPay.
  • Australian, Canadian, European, Hong Kong, and Singaporean businesses can accept Visa, MasterCard, and American Express.
  • Japanese businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

You can also accept gift and prepaid cards of the above types. You can use Stripe to charge cards of these types from customers anywhere in the world.

Stripe also supports Apple Pay, Google Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit, and China’s Alipay.

What is Stripe’s pricing?

Get charged only when you earn money. No monthly fees, setup fees, or hidden costs! For detailed pricing information by country, please see their pricing page and select the relevant country at the page’s bottom-left corner.

The following examples show basic pricing for U.S. users only:

Credit card processing

  • 2.9% + 30 cents (USD) per transaction
  • $15 (USD) for disputes

ACH payments

  • 0.80% per transaction, with a $5 (USD) cap

When do I get paid?

Once you’ve made your first charges with Stripe, your first payout will be initiated and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule.

Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule.

You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s Balance page. From there, you can also view all payouts from Stripe to your bank account. To learn more, visit Stripe’s documentation on Receiving Payouts.

How can I issue a refund?

You can issue refunds via your Stripe Dashboard. Depending on your customer’s bank, the customer will see the refund show up between 5–10 business days later. Refunds can be whole or partial—that is, you can refund any amount up to the original amount of the charge.

Refunds will automatically appear on your Events Manager bookings dashboard, and bookings that have been refunded will be cancelled or placed on hold if partially refunded.

What is a dispute? How do I handle them?

dispute (also known as a chargeback) occurs when a cardholder questions a charge with their bank or credit card company. When a dispute comes in, Stripe gets information about it from the bank, and displays one of eight reason categories to our users.

Depending on the reason, the Stripe Dashboard will guide the user through submitting the best type of evidence to support the charge, as outlined here. Once the user submits the dispute evidence to Stripe, Stripe will submit the evidence to the banks/card networks on their behalf, so that the user does not have to deal with these institutions directly.

To be notified about disputes, select email notifications through your Dashboard

Events Manager will automatically set a booking into Pending status when a dispute is created so that you can react accordingly.

Here are some overall best practices for avoiding fraud.